CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Fill out the form below or send us an email at Contact@TheCarolinaBlingQueen.com
FAQ
Recommended care
gentle wash inside out, dry for 5 minutes to remove wrinkles and allow to completely dry on a hanger. The rhinestones are attached using almost 400 degrees and should not come off. Rhinestones used are first quality Korean rhinestones with LOTS of sparkle and can rival Swarovski rhinestones!!
How do I track my order?
At this time we do not offer shipped product-tracking.
What are your delivery options?
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USPS MAIL at $3.99
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Priority mail Flat rate envelope at $6.45
Do you do custom orders?
Custom orders available with a minimum of 5. Jackets & shirts are available in all sizes. Novelty rhinestone designs also available. Custom orders available with a minimum order of 5. Allow 3-4 weeks for from design creation to completion of final product. Email for more details on custom orders or to see examples of custom designs used for dance, high school teams, dance teams, cheer moms, dance moms, etc.
Is there a discount for bulk orders?
Yes 10%, for orders of 15 or more of SAME DESIGN
Can I return a damaged item or get a replacement?
No refunds exchanges only, each item is custom made.
Do you allow alterations?
Rhinestone designs are exactly as pictured. No changes allowed.
Average turnaround on non custom design from order to shipping is three days.
Average turnaround on a CUSTOM design is 3 weeks.
What is your exchange/returns policy?
Returns are not allowed as each hooded sweat shirt is custom made. Exchanges allowed. Allow up to 3 days for shirts to be made prior to shipment.